❓ Help Centre

Haibaji FAQ
Quick Answers, No Waiting

Got a question about your Haibaji account, a deposit, a withdrawal, or one of our games? You will find the answer right here. We have put together the most common questions from Bangladesh players so you can get back to playing faster.

Everything You Need to Know About Haibaji

These are the questions our Bangladesh players ask most often. If you cannot find what you are looking for, contact our support team via live chat — available 24/7.

Account & Registration

Creating a Haibaji account takes less than two minutes. Go to haibaji.vip/register, fill in your mobile number, choose a password, and confirm your details. Once registered you can log in immediately and make your first deposit. No lengthy verification is needed to get started — just sign up and play.

On the login page tap "Forgot Password" and enter the mobile number linked to your Haibaji account. You will receive a reset code by SMS. Enter the code, set a new password, and you are back in. If you do not receive the SMS within a few minutes, check that the number you entered matches the one you registered with, then try again or contact support via live chat.

No. Each player is allowed one Haibaji account only. Creating multiple accounts is against our Terms and Conditions and may result in all accounts being suspended and any winnings being voided. If you have trouble accessing your existing account, use the password reset option or contact support — do not create a new account.

You must be at least 18 years old to register and play on Haibaji. This is a firm requirement and applies to all players regardless of location. We take responsible gaming seriously and have measures in place to prevent underage access. Please visit our Responsible Gaming page for more information.
Deposits & Payments

Log in to your Haibaji account and go to the Deposit section. Choose your preferred payment method — bKash, Nagad, or Rocket — enter the amount, and follow the on-screen steps to complete the transfer. Most deposits reflect in your Haibaji balance within seconds. Make sure you use the exact reference or transaction ID shown on screen so the payment is matched to your account automatically.

The minimum deposit on Haibaji is kept low so that players with any budget can get started. The exact minimum varies slightly by payment method but is generally accessible for most Bangladesh players. Check the deposit page inside your account for the current minimum for bKash, Nagad, and Rocket.

Most deposits are instant, but occasionally a payment can take a few minutes to process. If your balance has not updated after 10 minutes, do the following:
  • Check your bKash or Nagad transaction history to confirm the payment went through.
  • Make sure you used the correct Haibaji payment number and reference shown on the deposit page.
  • Contact Haibaji support via live chat and share your transaction ID — the team will manually verify and credit your account.

Haibaji does not charge any fees on deposits. The full amount you send is credited to your gaming balance. Your mobile banking provider (bKash, Nagad, Rocket) may apply their own standard transaction charges — check with them directly if you are unsure about their fees.
Withdrawals

Go to the Withdraw section in your Haibaji account, enter the amount you want to withdraw, and select your preferred payout method — bKash, Nagad, or Rocket. Enter your mobile wallet number and confirm the request. Most withdrawals are processed within minutes and land directly in your mobile wallet.

The majority of Haibaji withdrawal requests are completed within 5 to 15 minutes. During peak hours it may occasionally take up to 30 minutes. If your withdrawal has not arrived after an hour, contact support with your withdrawal reference number and the team will investigate immediately.

Yes, there is a minimum withdrawal amount to keep transactions efficient. The exact figure is shown on the withdrawal page inside your account. You must also have met any applicable bonus wagering requirements before a withdrawal can be processed — check the bonus terms if you have an active promotion on your account.

A withdrawal can be declined for a few reasons:
  • The mobile wallet number you entered does not match the one registered on your Haibaji account.
  • You have an active bonus with wagering requirements that have not been completed yet.
  • Your account has a pending verification step.
  • The withdrawal amount is below the minimum threshold.
Contact support via live chat for a specific explanation and to resolve the issue quickly.
Games

Haibaji currently offers eight games across multiple categories: New Haibaji games are added regularly. Visit the Game page for the full up-to-date library.

All Haibaji games use certified random number generators (RNG) to determine outcomes. This means every spin, card draw, or crash result is completely independent and cannot be predicted or manipulated. The RNG systems used are regularly audited to ensure fairness. Crash games like Aviator also use a provably fair algorithm that you can verify yourself after each round.

Yes — every Haibaji game is fully optimised for mobile. You can play directly in your phone's browser without downloading anything. For the best experience, especially for fast games like Aviator, we recommend downloading the Haibaji app which loads games faster and supports push notifications for bonuses and promotions.

If you are new to online gaming, we suggest starting with Dragon and Tiger — it has the simplest rules of any game on Haibaji. One card each, highest card wins. From there, Fortune Gems is a great slot to try as the layout is clean and easy to follow. Once you are comfortable, Aviator is worth exploring for the excitement of the cash-out mechanic.
Bonuses & Promotions

New Haibaji players receive a welcome bonus on their first deposit. The bonus amount and percentage are shown on the registration and deposit pages — it is one of the most generous first-deposit offers available to Bangladesh players. The bonus is credited automatically once your first deposit is confirmed, so you do not need to enter any code.

A wagering requirement means you need to bet a certain total amount before bonus funds can be converted to withdrawable cash. For example, if you receive a 500 BDT bonus with a 10x wagering requirement, you need to place bets totalling 5,000 BDT before you can withdraw the bonus winnings. The specific wagering requirement for each Haibaji bonus is clearly stated in the bonus terms — always read them before claiming an offer.

Yes. Haibaji regularly runs reload bonuses, cashback offers, and game-specific promotions for existing players. The best way to stay updated is to download the Haibaji app and enable push notifications, or check the promotions section inside your account regularly. Bonus offers are updated frequently, especially around weekends and local holidays in Bangladesh.
Haibaji App

Visit the App page on haibaji.vip and tap the download button. The Haibaji app is an Android APK file — before installing, go to your phone's Settings, then Security, and enable "Install from unknown sources." Once installed, log in with your existing Haibaji account details and you are ready to play. The app is free to download and takes up very little storage space.

The dedicated Haibaji app is currently available for Android devices. iPhone users can access all Haibaji games through the mobile browser on Safari or Chrome — the website is fully responsive and works smoothly on iOS. Check the App page for the latest information on iOS availability.

If the Haibaji app is not installing, try these steps:
  • Go to Settings > Security and make sure "Install unknown apps" is enabled for your browser.
  • Check that you have enough free storage on your device (at least 100 MB recommended).
  • Delete the downloaded APK file and re-download it fresh from the App page.
  • Restart your phone and try installing again.
If the problem continues, contact Haibaji support via live chat and share your device model — the team will guide you through the installation step by step.
Still Have a Question?

Our support team is available 24/7 via live chat inside the Haibaji app or website. You can also reach us at [email protected]. We typically respond within a few minutes for chat and within a few hours for email.

Built for Bangladesh Players

Beyond answering your questions, here is a quick reminder of what makes Haibaji the platform of choice for online gaming in Bangladesh.

Instant bKash & Nagad Deposits

Fund your Haibaji account in seconds using bKash, Nagad, or Rocket. No bank transfers, no waiting — your balance updates almost immediately so you can start playing right away.

Secure & Fair Gaming

All Haibaji games use certified RNG technology. Your account data is protected with industry-standard encryption. We take security seriously so you can focus on enjoying the games.

24/7 Live Support

Got a problem at 2am? No issue. The Haibaji support team is online around the clock. Reach us via live chat inside the app or website and get a real response within minutes.

Mobile-First Experience

Every Haibaji game and feature is designed to work perfectly on a smartphone. The app loads fast even on slower mobile data connections — ideal for players across Bangladesh.

Regular Bonuses

From welcome bonuses to weekly reload offers and cashback deals, Haibaji keeps rewarding its players. Enable app notifications so you never miss a limited-time promotion.

Responsible Gaming Tools

Haibaji provides deposit limits, session reminders, and self-exclusion options to help you stay in control. Gaming should always be fun — visit our Responsible Gaming page to learn more.

Join Thousands of Bangladesh Players on Haibaji

Registration is free and takes under two minutes. Claim your welcome bonus on your first deposit and start playing Fortune Gems, Aviator, Teen Patti, and more — right from your phone.

18+ only. Please play responsibly.  |  Responsible Gaming  |  Terms and Conditions